Return Policy

Returns & Cancellations

We want you to love every piece you order from Waiheke Boutique. If something is not quite right, you are welcome to return eligible items under the conditions below.

Can I Return My Order?

Yes, you can return items within 60 days of receiving your order, as long as they meet the following conditions:

Items must be in original condition, unworn, unwashed and with all packaging and tags attached

Products must show only normal signs of handling

We do not accept returns for items that appear used, damaged or handled carelessly

Return requests for faulty items must be made immediately upon receipt

Return shipping costs are the responsibility of the customer

Returns are processed within seven working days once received

Important Exceptions

Sale items cannot be returned, as these are limited, end of collection pieces that cannot be restocked

Underwear, shapewear and swimwear cannot be returned due to hygiene standards and health regulations

We kindly ask you to double check your sizing and style choices before completing your order. If there is a mistake or fault on our part, please email us and we will make it right.

Aftersell & Post-Purchase Policy

At Waiheke Boutique, we occasionally offer exclusive discounts, bundle upgrades, and add-on items after your initial checkout. These offers are completely optional and are designed to give you more value on your purchase.

By completing an order with us, you acknowledge and agree to the following:

Customer Authorisation

Any aftersell, upsell, or post-purchase offer you accept is fully authorised by you at the time of checkout.

You will always see the total amount and product details before confirming

No charges are made without your explicit confirmation

Transparency of Charges

All prices, shipping costs, and applicable discounts are displayed before you finalise your aftersell order.

You will receive a separate order confirmation and payment receipt for every authorised aftersell transaction.

Cancellations and Refunds

Cancellations are accepted within 2 hours after the aftersell purchase is made, provided the order has not yet processed.

Refunds or returns will follow our standard Return & Refund Policy.

No Unauthorised Transactions

Every aftersell transaction requires manual confirmation and consent from the customer.

Therefore, all charges made under this policy are authorised by the customer at the time of purchase and are not considered unauthorised or accidental.

How to Return Your Order

To request a return, please email us at:
📩 info@waiheke-boutique.nz

Please include the following details:

Your full name

Your order number

Reason for return

A photo if the item is damaged or faulty

Your return address

Once we receive your request, our customer care team will guide you through the return process. Please wait for our instructions before sending anything back, as return addresses may vary per order.

Important: Some returns may need to be sent to our international processing facilities. Always follow the instructions provided by our team. We cannot accept returns sent to the sender address, and customers are responsible for return shipping costs.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Cancellations and Change of Mind

You have the right to cancel your order within 60 days of receiving your goods.
To request a cancellation, email us for support.
Include a clear message stating that you would like to withdraw from your purchase.

Please note:

Orders are processed automatically, so we cannot cancel an order once it has been shipped

If your order is already on the way, please wait for delivery and then follow the return steps above

We will process your refund within 14 days of receiving the returned item

Shipping costs for returned or cancelled orders are not covered by Waiheke Boutique

Need Help?

We are always here to support you. If you are unsure about anything, from returns to sizing to delivery, just reach out.
📩 info@waiheke-boutique.nz